Customer Support - B2B & B2C

Bengaluru, Karnataka, India | Customer Success | Full-time

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HackerEarth is an AI-powered developer assessment software that helps companies to accurately measure a developer’s skills through online coding tests. It takes a skill-based approach to assessment, allowing companies to automatically generate standardized tests based on various skills and then accurately measure the developer’s performance on those skills.

We proudly serve 500+ customers across the globe with many of the fortune 1000 names in the list like Walmart, Amazon, Barclays, GE, Siemens etc. We have assessed more than 1M candidates, support 37 different programming languages, provide 8 different types of assessment techniques and enable assessments across 100+ different skills.

HackerEarth also has a community version of the product that is used by developers all across the globe, to assess their coding skills, become better at it and measure their true potential. They do it by solving coding challenges across different topics/skills and by participating in online competitions/hackathons. We have a thriving community of 4M+ developers.

We’re seeking a Product Specialist to support our users and our business clients (providing support to B2C and B2B) To be successful in this role you need to have lots of enthusiasm and willingness to go the extra mile to provide a world class experience to our users and customers

Roles and Responsibilities:

  • Manage HackerEarth community with respect to concerns/queries users might have.
  • Interact with users and respond to their tickets/queries related to the use of HackerEarth platform.
  • Provide support to clients for their internal events
  • Work with Challenges/Campus team to handle event specific tickets during the weekend.
  • Help customers/users with the use of the product over email or call
  • Use a Bug tracking system to report bugs to the developer team
  • Articulate the feedback received from users and customers to the product team.
  • Tracking of which user issues are not solved and sending a summary of that.
  • Use a customer support software to resolve tickets raised by the users
  • Provide call support to customers where a quick response to user queries is required

 To be successful in this role, you will have:

  • Strong technical knowledge and familiarity with online tools/products.
  • Excellent verbal and written communication skills
  • Basic knowledge of coding languages and scripting
  • Strong problem-solving skills and ability to translate the solution to the user in simple, crisp and professional emails.
  • Willing to work in rotational shifts including weekend
  • Prior experience in a product support environment will be an added bonus.
  • BE/B.Tech degree required

If you’re looking for an outstanding opportunity that you can really make your own, we would love to hear from you. In return, you can look forward to being part of one of the coolest and fastest growing startups in the country offering outstanding professional growth and a healthy work culture.